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Lumende offers several advantages compared to in-person counseling:

• Complete anonymity: You can choose an avatar, a display name and use an anonymous email address for full privacy.
• Online access: Choose between video or audio sessions without the need to visit a counselor\'s office.
• Location flexibility: Access counseling from anywhere via Lumende’s platform on desktop, tablet, or smartphone.
• Time flexibility: Contact your counselor whenever you want to discuss your issues.

Lumende\'s psychological counselors are experienced clinical and health professionals specializing in various areas. You can check qualifications, experience and focus areas of our counselors to match your needs. A complete list of Lumende counselors is available on the platform. All our counselors regularly provide online counseling services.

In order to apply to become a counselor on Lumende, you need to fulfill entry criteria and Sign up here

Lumende requires psychological counselors to meet strict quality criteria, including:

• A statutory required level of qualifications and certifications to provide medical treatment in their country of residence.
• At least 3 years of experience.

The initial consultation involves:

• Meeting your psychological counselor via video or audio call.
• Discussing your concerns and questions.
• Defining goals and setting a plan for future sessions.

To prepare, ensure you are in a comfortable, quiet space, and have any notes ready.

Initial consultation usually takes 30 minutes and is provided for a fee.

Our psychological counselors maintain their calendars so that you can only book the slots suitable for them. Therefore, your appointment will be booked immediately.

It is totally up to you to decide. If needed, you can book sessions with different counselors. To change a counselor, simply find a different counselor and book an appointment.

When scheduling an appointment, plan for extra time before and after the session to prepare and reflect:

• Take 10-15 minutes before your session to relax and disconnect from daily tasks.
• After the session, take time to reflect and jot down any notes or insights.

Choose a quiet, private location where you feel comfortable. Consider:

• Minimizing noise and distractions (e.g., turn off notifications and close unnecessary tabs).
• Using headphones for added privacy and focus during video or audio sessions.
• Having a notebook or device handy for taking notes.

Couples counseling requires both partners to participate together:

1. Select a psychological counselor together.
2. One partner completes the registration and payment process on behalf of two partners.
3. Attend an initial session to outline goals and the structure of future sessions.

Counseling sessions that are booked and paid for can be canceled and refunded free of charge at least 7 calendar days in advance.

Cancellations within 7 days notice period may be charged, if counselors are unable to reassign that time slot to another client. Refunds are processed within 7 business days, depending on the payment method used.

There is no subscription fee at Lumende. You pay only for the session you book.

All counselors on Lumende set their own prices. Payment options include SEPA direct debit, credit card, and PayPal. Payments are made by booking in advance.

Yes, you will get a full refund and provided with an alternative timeslot.

Some private insurers may reimburse the costs for Lumende counseling. Public health insurance currently does not cover online counseling. Please check directly with your insurance provider for reimbursement options.

Invoices can be generated automatically after adding your billing address in the account settings. Past invoices can be requested from Lumende support via email.

Payments are processed in advance to confirm and secure your next session. The prepaid amount remains valid until the session is completed.

Anonymity is ensured by allowing you to choose a nickname and avatar. This enables fully anonymous participation.

It is up to you whether you prefer to keep your anonymity in your counseling session.

Lumende is accessible via web browsers on desktops, tablets, and smartphones. Supported browsers include Chrome, Firefox, Safari, and Edge.

Click on a link from the calendar invitation, email, or from the Lumende dashboard to join the session.

If the call does not work, ensure you have granted permissions for your microphone and camera. Check your internet connection, and try restarting your device. If the issue persists, contact Lumende support.

You can delete your Lumende account by contacting support. Only full removal of all associated data and access to your counseling space is possible.